Shipping & Return Policy
Welcome to TheInfoHighTech. We are committed to delivering high-quality tech accessories and peripherals to your doorstep with speed and reliability. Please review our shipping and return terms below.
1. Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and major US holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.
Shipping Rates & Delivery Estimates
We offer free standard shipping on orders over $50 within the contiguous United States.
Shipping Option Estimated Delivery Time Cost
Standard US Shipping 4–8 business days Free on orders over $50 ($4.99 otherwise)
Express US Shipping 2–4 business days Calculated at checkout
Note: Delivery times are estimates and may vary due to carrier delays or peak seasonal demand.
Order Tracking
Once your package ships, you will receive an email containing a carrier tracking number (USPS, FedEx, UPS, or DHL). You can track your package directly through our website or the carrier's portal.
2. Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a 30-Day Hassle-Free Return Policy.
Eligibility for Returns
- Items must be requested for return within 30 days of delivery.
- Products must be unused, in their original condition, and in original packaging with all included accessories and manuals.
- Proof of purchase (order number or receipt) is required.
How to Initiate a Return
1. Contact our support team at support@theinfohightech.com with your Order Number and the reason for return.
2. Our team will review your request and provide a Return Merchandise Authorization (RMA) along with return shipping instructions.
3. Package the item securely and ship it to the return address provided by our team.
Note: Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
Damaged or Defective Goods
Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at jerrassis@gmail.com with clear photos or videos of the issue. We will arrange a free replacement or full refund immediately.
Refunds & Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 3–5 business days.
3. Contact Us
If you have any questions regarding your order, shipping, or returns, please contact us:
Email: jerrassis@gmail.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)